Privacy Policy

Introduction

At http://louisville-phobias-therapy.denvermentalhealthcare.com (hereinafter referred to as “Louisville Phobias Therapy” or “we,” “us,” or “our”), we prioritize the privacy and security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of information about you when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our primary website at http://louisville-phobias-therapy.denvermentalhealthcare.com.
Any mobile or desktop applications developed by us and made available for download.
Services offered through our platform, such as online therapy sessions or support groups.
Products, including digital tools or resources, that we provide to users.

Please note that this policy does not extend to third-party platforms, applications, or services linked from our website, each of which has its own privacy policies governing user data.

Processing Activities

This Privacy Policy is relevant when you engage in any of the following activities:

Using our applications and services as an authorized user, including accessing account settings and managing your therapy sessions.
Visiting our websites, viewing content, or interacting with interactive features.
Subscribing to our newsletters, receiving promotional emails, making phone calls, or exchanging texts/SMS messages with us.

Personal Data Collection

We collect various types of personal data, which can be categorized as follows:

Account Information: This includes your name, username, and password required for creating an account on our platform.
Payment Information: Details related to payment methods you use to purchase our services or products.
Financial Information: Data associated with billing, such as bank account numbers or credit card information (only stored securely and encrypted).
Purchase Information: Records of products or services bought from us, including order history and details about the items purchased.
Mobile Device Identifiers: Unique identifiers assigned to your mobile device, which can be used for analytics and personalization.
Location Data: Information about your physical location when you use our location-based services or give consent for tracking.
Feedback: Any comments, reviews, or ratings you provide to enhance our services and products.
Social Media Information: Data obtained from social media platforms when users choose to log in via these accounts.
Product Information: Details about the digital products or tools you download or use, including usage patterns and preferences.

We collect this data through multiple channels: user input forms, direct interactions with our support team, automated tracking technologies (like cookies), and third-party providers who assist us in data collection and processing.

Cookies

We employ cookies to enhance your experience on our platform and for analytical purposes:

Strictly Necessary Cookies: These are essential for navigating our websites, ensuring basic functions, and maintaining user sessions.
Preference Cookies: Used to remember settings and preferences, such as language selection or content personalization.
Analytics Cookies: Track website usage and visitor behavior, enabling us to improve the performance and usability of our platform.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by applicable laws and for legitimate business purposes. Once the data is no longer needed for these purposes, it will be securely deleted or anonymized in accordance with data protection regulations.

Security Measures

Louisville Phobias Therapy implements robust security measures to safeguard your personal data:

Encryption: We use encryption protocols to protect sensitive data during transmission and storage.
Secure Third-Party Processing: Some services are provided by trusted third-party processors who adhere to strict security standards.
Access Controls: Our systems have access controls in place, ensuring that only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If we learn that a user is under 18, we will take steps to delete their information from our systems.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Asking us to delete or remove your personal data from our records.
Restriction: Limiting or restricting the processing of your data in specific circumstances.
Portability: Receiving a copy of your personal data in a structured, commonly used format.
Objection: Objecting to the processing of your data for certain purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of the above rights.
Appeals/Complaints: Filing appeals or complaints with relevant supervisory authorities.
Withdrawal of Consent: Withdrawing consent for processing, where such consent was previously given.

To exercise these rights, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy from time to time. Any significant changes will be notified on our website, and revised policy versions will be posted here. We encourage you to review this page periodically for updates.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or if you have questions about your data, please contact us:

Email: [email protected]
Postal Address: [Provide physical address]

We are committed to addressing your concerns and ensuring a transparent and secure experience while using Louisville Phobias Therapy services.